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Two months later, still haven't received anything. He will fabricated an invoice stating your order is a special order item even though your original will not state that. I actually filed a BBC complaint, he resposponed by attaching an invoice with the phrase special order on it, when it clearly wasn't on mine, and stated it would ship in a few days, They closed the compliant unresolved. Ordered the part on March 06 2015 it's is now May 07 2015. Still no part, parts total over $1100 dollars. I was forced to by from another vender got them to in 5 days. Worst business ethics ever, it's not about the customer, it's about him taking your money. He will not contact you with any apologies or even when your ship dates comes and goes, you have to inquire why your order has not shipped.
Chris L.'s review of Race-Mart earned 3 Very Helpful votes
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Placed a order, took my money a month ago. NO email, conformation of order, no product! BEEN A...
This customers name is not Chris L. It's Ray Wemple. This is the real story.
The customer placed an order for a Special Order Fabtech Shock set. The item is clearly defined in the item description as a non-stock Special Order Product https://www.race-mart.com/Fabtech-FAB-FTS800511.html. The shocks are scheduled to ship next Friday.
At checkout the customer acknowledged in writing that he read, understood and accepted our Terms of Sale which includes our Special Order Policy. https://www.race-mart.com/Terms-and-Conditions_ep_2-1.html It states:
“By placing a special order, you are accepting the fact that the delivery time is not defined and you are accepting the delivery time regardless of what it is. You also recognize that in most cases we have absolutely no control over the delivery time is as it is dictated by the manufacturer who often change production dates. Once placed, all special orders are non-cancelable and non-returnable. If for any reason you are uncomfortable with this policy, please do not place an order for a special order item.”
All current order status information is published in our on line Order Status System (center tab, top navigation bar of the website) http://www.race-mart.com/status.html.