Chris L.

Bought a TV from Walmart.com four weeks ago on a Walmart Affirm account. The TV arrived two weeks later with a cracked screen. Called Walmart. They cancelled the first order and charged my debit card WITHOUT AUTHORIZATION for the second TV. I called and told them about it they said nothing they can do until authorization falls off. They then CHARGED MY DEBIT CARD A SECOND TIME without authorization. I had $1600 of my money tied up for a week due to Walmart doing this. On top of that the original Affirm account has not been cancelled and the first payment is due next week. I have spent OVER 10 hours on the phone with Walmart.com "customer resolution" employees over the past week. They are worthless, they lie through their teeth and only want to get you off of the phone. They say we understand your upset. I wonder how they would feel if I took $1600 out of their bank accounts without their authorization? It is robbery. Period. So here I sit without a TV. And a credit account with an $800 balance on it. I am talking to a lawyer tomorrow.