I visited the Ashley Home store at Brentwood in Calgary (DON"T). Met a very nice sales rep and felt instant trust. Next day I brought my husband in and we purchased a couch. There was one in stock and it was delivered on Wednesday April 28th, 2021. My husband and I greeted the truck. Our couch was the first delivery. As the truck opened, our couch was standing up on its side in a packed truck. The couch was wrapped making it hard to maneuver and one of the delivery guys dropped his end trying to get it out. They roughly left it standing on its side again and hurriedly took off before I could unwrap and inspect.
As soon as we got it in the house and unwrapped it, I found rips, scrapes and unsewn seems. Their policy I find out is no replacements, only fixing. When going thru appropriate procedures with their specialist, I find out the repair will practically have to recover most surfaces for approx. A 5-6 hour job.
With several conversations I find out I can pick something else at the store for a 10 % fee or return and pay a 25% restocking fee, meaning I would need to pay them $525 to return a damaged couch that THEY DELIVERED to me. Absolutely refuse to replace. Another words, they do not stand behind their product and do not care about the stress they cause or the fact that you trusted they are a reputable company who cares if they deliver quality goods or not. It seems their motto is: get it into your house and they are no longer responsible even for damaged goods. I do not recommend them at all. I do not feel it is at all ethical to pay for a new couch, receive a broken one and tell you that you may only have a repaired one. For them to make this right and me happy, it would take a new and inspected one couch that is free from *******@ashleyhomestorecanada #*******@ashleyhomestorecalgary #ashleyhomestorecalgary