They have lost all my photos and have nothing but excuses. Just got off the line with "June" customer service and actually told her to quit reading the script and talk to me about how to or who to speak with to locate my lost photos. When emailing I said "My photos have been removed and I can not find them" they responded with -ready for this- from your email we cannot understand what your problem is. HELLO YOU HAVE LOST MY PHOTOS. From all the other reviews it may be time to begin a class action suit. This company is uncaring and cold. They made me give them at least one star to post this. They really owe me a star. BAD BAD BAD