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I'm very dissappointed in Alight, who manages our company's HSA / FSA Program. They send you robotic responses to questions and receipt submittals that have nothing to do with what you asked. Try to call them and you spend an hour as "the next person in line" - but they never ever answer the phone. It's a one way service - where you do all of the work and they just give you more work. No way to talk to a human being. No way to email a chain of correspondence. I rate these people a big fat ZERO.
Tip for consumers:
Tip for others - do NOT use this site. Do NOT use Alight to track your FSA / HSA. They are terrible. Provide zero service. Tell your company to find an alternate supplier.
Products used:
FSA / HSA Administration
Chris D.'s review of Alight Solutions earned 16 Very Helpful votes
“My experience for years + they, or their computers, make things up - claims you never made, log-in errors that never existed, telephone numbers you are to call that lead to the wrong people, referals to Medicare when it's not a Medicare issue.”
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