I ordered knowing that there are no returns unless the product is not as described. I ordered a Norrona LARGE winter coat and have a few Large Norrona jackets for size reference. What arrived looks fake and is way too big; it is a knock-off or badly labelled as LARGE instead of EXTRA-LARGE.
I sent an email expecting the option of exchange or refund and got an automated reply full of the reasons why I am stuck with it.
Will never support this site again and highly recommend you stay far away!