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21 days to issue a refund is ridiculous in this day and age. Very poor customer service from the very beginning - rather spend a bit more and shop elsewhere.
Tip for consumers:
Rather use a more reliable website
Products used:
Non as I cancelled the order
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Empty.
I was sent the wrong item. Was promised I would be refunded for postage but they never refunded...
Delays in receiving products, poor communication, and a refund promised but not received. Months...
