Chris B.’s Reviews of Insulation4Less & more

Chris's Profile

Review 1
First Reviews
0
Votes 8
Thank Yous 0
Fans 0
Profile Views

137

Contributor Level

Total Points

Building Construction

11/4/20

Still haven't received my product yet. I ordered on 9/17 according to Trucking company tracking it arrived at local terminal on 9/22 and no one has been able to find it any where. I started calling both the trucking company and these guys on Monday before we were pouring on Friday 10/2 and didn't receive any real answers until I asked to cancel my order and I was told if you cancel we still charge you and you don't get you product also we will charge you for the return shipping for the product that no one can find. Had to jump through hoops to do something else and still don't have my insulation. Finally get an email today 10/5 that they will ship it out again after I no longer need it. So if you order be sure they use some one else besides for Roadrunner Freight to ship it.

Comments (0)
29.6K Views

Helpful (8)

Thank you

CustomerService I. – Insulation4Less Rep Over a year old

FACTS:
A. Chris B ordered 4 rolls of insulation. He got 9 rolls!
B. The shipper misplaced his initial order. We then shipped a replacement order. The shipper then sent the customer the original order PLUS 1 roll of insulation that belonged to someone else.
C. Chris B. Accepted ALL the rolls! He didn't tell the shipper that he already received his insulation. He didn't notified us that he received more than twice as much as he ordered.

Fortunately, the above conduct is not typical of most people. It's unfortunate that a small portion of people of poor character are able to write whatever they wish in public forums.