Chi M.

Don't work with opodo. They are useless. For the ones who are curious I'm writing why. I bought a two way ticket from London to Istanbul.
First i tried to check in but the application and their website didn't allow me to do that so I should call them to make the check-in. I paid for the call.
After i came to İstanbul i decided to change my flight date, i called them but i need to wait about 1,5 hours total to make the change. Agents are too slow and not smart enough to handle a service like this. I spoke 3 different agents and at last one could make the changes.
Two days after because of some issues again I should change the flight date so I told them I'm calling abroud to uk and my call credits can finish and i asked them to call me back if the service will take too much time. But they say it won't take too much time and refuse my offer. I spent more then 1 hour on the telephone while im waiting for their job to done. But for tree times, they hold the telephone and after 30 mins waits I should close the telephone to make another call because I guess they forgot that im on the line!
My call credits finished because of this careless service so i tried chat. But this time an agent answered me first but then after 15 mins chat she said she will transfer me to an expert... Again i waited more then 45 mins but no one return.
So I wrote to their messenger chat, i'm still waiting an answer over 24mins.
When im calling the service they hold my call more then 5 mins to connect to an agent. Even its 3am.
This company is a kind of a mafia, i got in but I cannot going out.
At last i reached them from another mobile but this time they told me there is a technical problem in their system so I should wait 3 or 4 hours and call back again. I begged to the agent at last he is trying to solve this i hope but the line is again mute and I'm still waiting.
After 42 mins the agent told me the fair is not available so he can't make the changes. Haha! And when i said this is unbelievable, he shot the telephone on my face/
I have doubts that this company provides service in a coop!
Please don't work with them...