I have ordered from Paw Prime a couple of times already and have never had any issues. The website clearly states it can take up to 3 weeks for packages to go out. I have ordered 3 seat belts and the LED harnesses and leashes with no issues. The products are still in great condition. My first package actually didn't move for 5 days and I contacted paw prime and they were able to find out why it wasn't moving and I heard back from quickly.