Cheryl C.

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2 Reviews by Cheryl


I purchased a MIchael Kors bag on line, when it arrived it was clearly the wrong bag. I sent photos as requested and since have heard nothing back. Do not use this site.


I ordered a dress from you on line on 18 of December. $199.93

When it arrived it had a twisted strap, I rang and organised to return the dress.

I had to then pay for another one to be sent to me $163.34, a discount was applied for my inconvenience.

The second dress arrived and it had a stain right at the front centre of the dress?

I rang to return it. The gentleman I spoke with said it was better to exchange the dress because I was very unhappy to have to pay a THIRD time for a dress i didn't actually have!

He gave me a number of a store to ring to exchange it, having checked to make sure there was one available.

I rang the store FIVE TIMES, the call ringing out everytime I was put through to the Helmut Lang department.

I rang AGAIN and asked not to be put through AGAIN, the lady I spoke with physically went up to find the dress. She had no idea what it was even though I had given her a description and the style number of the dress. So I had to then send her a photo!

She then informs me that no they didn't have it!

I call the orders department, I go through everything AGAIN, the gentleman finds one at a store, says he will ring the store to check they have it I AM THEN DISCONNECTED!

I then call the orders department AGAIN *******7257. I ask for a manager, I am pretty upset by now.

I have paid for two dresses and have zeroyou have $350 of my money, and I am then informed I will have to PAY FOR ANOTHER DRESS before they can send it out! Offered a gift card, no thanksthen told the dress is $152 which is more than I paid for the second dress!
When this was pointed out I was offered the dress at $134

Then they can't process my credit card! Meanwhile 5 x $1 transactions appear on my credit card statement!


I was initially told no one was able to call me back, but guess what, when my credit card wouldn't process somehow magically they could call me back!

She said she would call me today. STILL WAITING!

This dress was bought for my daughter's wedding, I cannot begin to describe the frustration, disappointment and anger I feel right now.

Cheryl Has Earned 4 Votes

Cheryl C.'s review of Saks Fifth Avenue earned 4 Very Helpful votes

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