Cheryl B.

I have Spectrum Internet and signed up for Spectrum Choice, selecting my 10 channels and receiving local channels as well. Hardly a day goes by where I can watch without the channel being cut with an error message. The message gives me a code to use when calling in for service. I have received 5 different codes. Sometimes Spectrum just doesn't connect the TV and the message says "Try again later" Seriously? Also, often a couple sentences are repeated in the show, and there is an interruption for buffering. I have called tech support at least 3 times about this and the techs are very poor. One was totally unfamiliar with the codes and I could tell she was just reading the definition of them from a list. I don't care about what the codes mean, just fix it. All the techs could do was tell me they were having problems (duh) and reboot my system which didn't help. When I switched to Spectrum from ATT a very knowledgeable Spectrum Technician on the phone had me check my Internet speed and he said it was right up there where it should be for TV. I am considering going to YouTube TV. It would be about $15 more per month and I would get lots more channels.