Cher S.

We made last minute reservations for a hotel we wanted in Santa Barbara. This company charged us and simply assigned us to a different hotel nearby without even asking us first if it was ok. We were already in the middle of traveling so had no choice but to accept the inferior hotel they assigned to us and stayed there. But beware, they just randomly assign you to whatever hotel is available even though your booking is clearly for a specific hotel. This should be totally illegal and this business should be shut down. I attempted to contact them for a refund but have not heard back from them. One of their reps repeatedly hung up on me!