Cheri G.

Agree with the people on this site. I have had a couple great experiences, but all it takes is one bad experience to realize that they don't stand behind you or have any real guarantees that you can use. They won't allow you to talk via phone with certain departments. If you arrive at a house that isn't clean and full of bugs, you have to work with your credit card company to attempt to get the guarantee to try and get your money back or stay there in something that you are completely uncomfortable with. It's too risky for me - had a terrible situation happen in St. Pete where I had family come to town and the house had roaches and was under construction - took months to get my money back for the unused nights that I paid for through Visa.