I like the website cause it's user friend and great with helping me with question that i might have, and what i notice is the website had contact info.
That directed me to the account managers i didn't have to be transfered, and they were willing to put in writing everything they offered, i was reading some of the complaints and all i can say is they must of not used this service cause i was given a deal they listed my two cars and only charged for one and they both sold! I think you should definitely give them a call and try for yourself im a firm believer that its two sides to every story and then theres the truth!