Cherie D.

I ordered a lovely custom made Mother of the Groom dress for my sons wedding. They had my exact measurements since it was custom. Three weeks after ordering, I received an email with pictures of the dress the made for me. The said they had trouble with the dye job and was the acceptable to me. If so, they could send it immediately and if not, they would remake it. The dress was on a headless maniquin in the pictures. It was supposed to be silver with a lace and appliqué empire bodice. The bodice was GREEN! I wrote back, "Is that green? It is supposed to be Silver! NO, I do not accept it!" Why would they even ask?
After that, I was very nervous. I then began to notice some terrible reviews. I called my credit card company and he advised before starting a dispute, try to work with the company and meanwhile he would make note in case I needed to dispute. I got on an online chat with IZI. First she offered $5.00 off with a discount on future orders. Finally she said her manager ok'd a $19.00 discount for me to keep my order and not cancel. Seriously! We went back and forth like this for a half hour. I was patient but firm. Finally she responded she would cancel "if You insist." She said I would get a confirming email. I asked when I could expect that email. "Five hours." When I got up the next day, no email. I called my credit card company back and the dispute began. The following day, I got the confirming email stating that my full refund would be back within 3-6 days. I checked my account after that and the refund was there.
I am relieved my experience was not as bad as some. No more online ordering for me. I went to a shop two hours drive away that specialize in mom of the bride and groom dresses and got a nice and acceptable, albeit not thrilling, dress in plenty of time for the event. Sometimes, you really DO get what you pay for. The IZI dress pic they sent also looked like it would have been way too short, although hard to tell in a pic. Am so glad I did not take that chance.