Chelsea W.

Beware of using VRBO for your vacation stays! These are the types of scammers that they allow to advertise properties on their site:
I recently stayed at Bonita Beach and Tennis CLub in Bonita Springs FL via the rental company doing business under: myfloridarealestate.com (the listing was found on hotels.com and the rental was through VRBO). The treatment I received at this "vacation"rental was abusive, cruel and inhumane. Manuel Noriega was driven out of his home and forced to surrender to the FBI because they played loud, obnoxious music. This "vacation" rental was so loud with the constant drilling, the pounding, the hammering, the destruction that it was worse than what the biggest drug dealer in Panama during the 1980's had to endure. These malicious thieves stole my money, tortured me with construction noise and openly spread lies of a peaceful vacation rental online. They disclosed the fact that it was under construction only after I had booked the rental. They refused a refund or to change the dates even though I said I was completely flexible. They also kept the fact that the property was under construction hidden from the property owner, as stated by VRBO who spoke with him. VRBO and hotels.com were also not aware that there was construction happening at the property and they tried to help me resolve the matter peacefully. The construction began with trucks arriving at 6AM and actual construction right outside my unit went until 6PM each and every day and was so loud that it might as well been right inside the unit. When I attempted to call one of the property managers (Jessica) neither she nor I could hear one another over the phone because the construction was mind-blowingly loud and so she decided to yell at me instead of sending a text message or coming to the property in order to see what the problem was that her valued customer was having in her "vacation" rental. I had explicitly explained to the other property manager, Tucker Lecaroz, that I was renting the unit for a staycation in order to have peace and solitude for my writings. Instead I acquired a severe migraine that lasted throughout the duration of the stay and afterwards. The bed was uncomfortable and from the 60's, all the knobs are filthy from grease in the kitchen that has never been thoroughly cleaned, the blinds were broken and didn't shut so there was no privacy and the construction workers could see inside, there was hair, toothpaste and makeup on the bathroom sink as if noone had cleaned before my arrival, there were no dish towels or sponges in the kitchen, the towels in the bathroom were stained, the thin blanket on the bed was threadbare and stained, there were extra pillows but no linens, the kitchen is falling to pieces with a rusty, dripping old refrigerator, they did not provide bottled water for guests upon arrival and there were no tissues. In addition, the rental property was dated, poorly maintained and they expect guests to take out their own trash (even though there is a $130 cleaning fee) and there is no recycling. The dishwasher smelled of sewage whilst it was being run because it is ancient. I have vacationed and lived in many places around this world and this country and I can easily say that this was the worst treatment that I have ever received, the most dire third world conditions (I feared for my life at this property like I never have never before and I have stayed in third world countries on my anthropological explorations and studies abroad). The building literally looked and felt like it would collapse at any minute and the other tenants and restaurant staff at the cafe were completely aghast that anyone would rent out a unit under those conditions. They said it was absolutely unconscionable behavior on the part of these property managers. There was fighting and shouting in the hallway at night and loud pounding on the floor from the unit above at 10PM while I was trying to quietly watch a movie. And the property managers were completely unwilling to compromise with VRBO or me. I might as well have been staying in the Gulag in Siberia, Russia. And they took down their listing as soon as I complained to Hotels.com because they knew they were being crooked and doing the wrong thing. Do not trust to have a pleasant stay if you rent from these sordid people.