I bought you know for valentine's day. I placed an order a week in advanced. Well the package never left the facility. After I paid $14.99 for shipping, then $14.99 that day delivery also 9.99 for morning shipping. I called their customer service line which was like talking on a walkie. So, after trying to speak to the lady she told me I will receive a full refund. 40$ just in shipping. So a week goes by and I received 10$. Now I'm irritated. So I send an email. 2 days later they tell me oh we're sorry he's $20... now I'm pissed and I'm still waiting on the last $10. What a ridiculous company to just get a refund..