Use service in catania, sicily, could not garantee deposit as only carried my debit card which they did not accept, did not accept my wife credit card either, different name, third party renter offer to rebook for 350 euro extra, decided to rent with europcar, next counter. Lost every thing except the third party insurance which i am still waiting to get, terrible experience
And very dishonest set up. One of my colleague has the same misfortune by booking with credit cart, but only carried his debit card while travelling, same issue...