Charms M.

Brentcross Zara - Stay clear you are better off going to another Zara elsewhere. I received awful customer service, and made a complaint through resolver, and all they could offer was sorry no compensation. I waited in a queue with 2 toddlers for 20 minutes to find out that I was in the wrong queue for returns, because of their very small signs. I asked them to let me return there, as I didn't want to queue again in another line for 20 minutes with 2 restless toddlers. After pleading with the manager she made us queue again to set an example as appose to reviewing the situation and dealing with it as a separate case from her generic thoughts, other customers were appalled. All I can say is stay clear.