Charlotte S.

If it was possible, I would give it zero stars. I understand that this year has been hard for travel companies but that does not excuse Opodo's complete lack of customer service. I booked flights to the USA before Covid started but the trip was cancelled due to lockdown. Even though my flights were cancelled, Opodo sent me no notification of this so I had no proof they had been cancelled. It took me hours and hours of phone calls for my refund to begin processing and I was told it would take up to 3 months for me to receive it. 3 months later I still haven't received it and opodo have removed their phone number so the only way of the contacting them is the almost useless online bot. After writing to them a couple of times, I ended up having to file a money claim through the courts to get my refund as what they were doing was illegal. Even that didn't work and only received the refund once a bailiff was sent round to their office to collect it. It took 8 months, numerous phone calls and court forms, and a lot of stress for me to get my refund. I regret ever using Opodo and advise against even considering using them.