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CHARLOTTE P.

Canada

Contributor Level

Total Points
84

1 Review by CHARLOTTE

  • Massimo Dutti

1/11/21

If MD thinks they're going to move to more online shopping (closing stores) then I think people who have experienced the same greedy approach to customers (as many have) should shout out loud and clear- DO NOT BUY ANYTHING FROM THIS SHYSTER COMPANY. Trying to return Christmas gift items- no shipping label provided in the packaging requiring that you request it- then no response/ no shipping label- so much for free returns!. And now I hear they have not extended the return period in a pandemic when lockdown happened right after Christmas! The customer is ALWAYS right MD- and you will loose and have lost my business when you behave like this! Open up returns or I will post this every day!

Tip for consumers:
They don't tell you that they are not providing a return shipping label with the package. When you try to get one they don't respond and then claim that your return was past the deadline. AVOID AVOID- lots of other great places to shop!

Products used:
If MD thinks they're going to move to more online shopping (closing stores) then I think people who have experienced the same greedy approach to customers (as many have) should shout out loud and clear- DO NOT BUY ANYTHING FROM THIS SHYSTER COMPANY. Trying to return Christmas gift items- no shipping label provided in the packaging requiring that you request it- then no response/ no shipping label- so much for free returns!!. And now I hear they have not extended the return period in a pandemic when lockdown happened right after Christmas! The customer is ALWAYS right MD- and you will loose and have lost my business when you behave like this!! Open up returns or I will post this every day!

Service
Shipping
Returns

CHARLOTTE Has Earned 4 Votes

Charlotte P.'s review of Massimo Dutti earned 4 Very Helpful votes

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