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Since I explained to them that they have breached my right to a refund and sent them the shpiel Citizens Advice told me to, they've since disabled my account with them, meaning I also can't leave feedback of the bike on their website.
I have been advised to send the bike back to them and wait and see what happens next, but they have informed me Via email that it's unlikely they'll refund me as they've had a bad year due to covid.
This bike was to be used for my small business, it's already held me back for a week and I imagine this will end up at a small claims which means I'll be stuck for at least another 2-3 weeks. However, I refuse to spent over £1000 on a clearly used bike which is not as described. After having it back out of the box I can see the wheels are a different colour also!
Tip for consumers:
Avoid. If you do use them be sure to have citizens advice on hand.
I purchased an E-bike for over £1000, what arrived is lower power that advertised, scuffed in several places, missing parts.
Iv contacted NitroTek who say they haven't received photos of damage (have sent twice)
Now have threatened me that I'll likely still not get a refund if i return the bike and that they will just send back with missing parts. Nothing about correcting the motor power or damage.
After having read other negative reviews I would just say tread carefully!
I am going through my bank to get money back as I am covered with it being advertised as ‘new', with it being sent out scuffed to bits and it being wrongly advertised of a higher power.
Ignore their website, it's a scam.
Tip for consumers:
AVOID
Charlotte D.'s review of NitroTek earned 2 Very Helpful votes
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