Charlotte B.

I have been an unlimited member for about a year and while I LOVE the idea (sustainable, never the same dress when going to events, new styles), it honestly has been such a frustrating experience.
1. Preparation/shipping time is horrible. You spend half your month waiting to order and for it to be sent. I've missed my dress multiple times for an important event. I feel like they could try to do something to fix this like when your package is scanned as heading back, let you order.
2. Inventory problem; every single dress I had saved was unavailable for the whole week I was trying to order (we're talking a choice of 40 here... all unavailable). Oh and when I told customer service this, they said "we do not have an inventory problem". Uh, yeah you do, how about a "sorry for the inconvenience we will try to fix it"?
Anyway, I really wish this worked better because I love the idea, but they really need to invest in trying something new (like placing orders once you drop a package).