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Charlie Y.

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Experience: Business

Member since August 2020

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1 Review by Charlie

8/26/20
Ordered a set of different parts required for building my amplifier.
Paid for two day FedEx shipping and received a receipt including only "subtotal, shipping fee, and total".
Products did not arrive for a week and sent an email asking for status. TubeDepot never replied.
Products did not arrive after three more weeks and sent an email asking for status. TubeDepot replied with one line stating that "one of them items included in my order was backordered".
Products did not arrive after another month and sent an email. TubeDepot never replied.
After more than 50 days, since paying for a premium 2-day shipping, TubeDepot sent shipping receipt.
My order included many items totaling several hundreds of dollars but the entire shipment was delayed due to one item.
The item was not indicated "out of stock". Tube Depot never notified of "backordered" status until I sent second inquiry a month after order date. TubeDepot delayed the entire "2-day shipping" for 2 months due to one small item from the order.
I switched to Antique Electronic Supplies and Parts Express until I finished prototype. Since starting a business, I switched to CE Distribution for manufacturer/reseller discounts.
christianm240
Vince C. – TubeDepot Rep
We apologize that you were not satisfied with your TubeDepot experience. We have researched our database and have been unable to locate your order and/or email for this specific issue. We have multiple people in place to monitor our customer service email accounts and it would be highly unusual for us not to answer an email. Typically we get back to most customers within the hour. TubeDepot makes every attempt to get all orders delivered efficiently and on time. The only way expedited shipping is not fulfilled immediately is if the billing information does not match that of the card issuing bank. Our inventory levels are clearly marked on product pages, and we give the customer the option to ship backorders separately. Please let us know if we can be of further assistance.

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