Charlie H.

Back on April 22, I purchased two pairs of shoes for my wife as a gift. I purchased these shoes in my wife's typical size 8.5. The shoes finally arrived May 13. This past weekend I finally gave them to her on the celebration. The shoes ended up being too big. I promptly emailed asking what the exchange policy was. I was told that I could return the shoes (at my shipping cost) OR take a "nice discount" on a future order if I agree to keep the current ones. Not sure what good keeping nearly $200 of non-fitting merchandise does for me or my wife. I replied saying that I would like to exchange the items for a smaller size and I would like to know where I need to ship these back to (so I could approximate shipping costs). The reply I got back was that I could return both pairs for an exchange (shipping costs were on me, which I was aware of because of the first email) and that they would like to offer me a nice discount on future items if I agree to keep the current items. I began to grow really frustrated that my email seemed to ignored and they continue to ask me to keep poorly fitting items. I pointed this out (very nicely might I add). I said I want to know where I'm shipping this to and I'm not taking a discount. I want an exchange. The latest email I got said "We would like to give you 40$ discount on the new order if you still want the same shoes as before, is that OK?
Or You can return them for exchange, but you have to pay for shipping fee around under return policy, which option do you prefer?" I feel like at this point I've made my preference very clear. However, after reading some of the horror stories others have experienced trying to get a refund or exchange, I feel like this is a losing battle for all customers. Best advice I could say... DONT BUY FROM THESE CROOKS!

I can't wait to see what poor response I get on this comment from them. I'm willing to bet they ask for my order details so they can check it out and I should watch my mailbox.

Update: I promptly received a response from a different customer service team member willing to help me remedy my issue. Currently my exchange is in process and was told I would receive it ASAP now that my original purchase was received at the warehouse.