Charlie C.

Placed order on 10/22 and paid $12.49 for Express Shipping, which gave me a specific (Not "Estimated") delivery date of 10/25. The morning of 10/24 Fed Ex said the package would arrive by end of day on 10/27 (2 days after spirit store's delivery date).

The first support phone call I made I was on hold for over 40 minutes. The woman sent me to Fed Ex to have them hold my package to pick it up myself.

The morning of 10/27 I received a new update that the delivery wouldn't be until 10/30! Which was useless because I needed the item on 10/27. Delivery date is 5 days past what their website stated.

Calling Support gives 40 minute hold times and initially says "just stay on the line and someone will be with you shortly" - but that doesn't happen, you have to guess the right options to finally be put into queue for the long hold time. The other option is to click the "live chat" button "at the top of the page" on their website, but the livechat button isn't always available at the top of the page. You have to navigate through the site to find it. When using live chat no one comes to chat, even though it says it's online or, after putting in details, like Name & order #, it says, "Thank you your email has been sent" within the live chat window.