Charles W.

Do NOT invest your hard-earned money with any Epson product. They are easily the most frustrating and ethically bankrupt company you could imagine dealing with. We're on our second 5040UB projector which is now suffering from the same malfunction as the first. When they replaced the original one, we were given a refurbished unit which has now failed. Numerous calls to Customer Resolution have yielded zero results. Worse yet, I forwarded official Letters Of Inquiry to their CEO, Keith Kratzberg as well as a Senior VP and weren't even provided the courtesy of a response! Sorry, but as a journalist and consumer advocate for over thirty years, I've never been slighted in such a way. And here's the kicker: I spent hours doing my homework, including interviews with five different Epson Home Theater Dealers. The feedback was eerily similar and entirely disconcerting. The takeaway was that, if your projector actually lasts through the end of its two year warranty, you've done well. Yes. That's what I was told, over and over. A disposable $30 toaster? I get it. A disposable $3000 projector? That's a crime. Again, don't do business with this company. In fact, don't walk away from their products... RUN!