I have had several recent dealings with them and even though this Virus has screwed up things somewhat and delayed some parts they do keep me updated and do a very great job getting what I need. I am disabled and the ability to fix things without paying a big repair bill for someone else to do the work when money is so tight makes eReplacementParts.com the perfect solution and the extra benefit of how-to videos really helps seal the deal. These folks truly care about their customers and service.