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I had already tried the settings manually. I told these folks 3 times that my router is not listed ( Technicolor TC8717T). All they have done has sent me instructions after I wait for days for a reply, to check my port forward settings. I bought this so it could be as easy as explained and that they would take care of it! I explained that I cannot scan my router because it is not in there list!. Wish I could get my money back.NO SATISFACTION AT ALL!
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Hey Charles, we have support for the Technicolor TC8715D router which is almost identical to yours, and the config might even work for it. If you would like us to add support for your router we'd be happy to do it. Built right in to our software are the tools that we need to add support for your router to both our website and our software. Get in touch with us through our message system and we'll be happy to get your ports forwarded!