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Paid $300 to have a critical parcel expedited to myself overnight as I was travelling. Three days later, still no parcel. I am now on my return home so had to redirect parcel back to sender. Absolutely ridiculous. Will NEVER use FedEx again and will also cancel my business account. Do not trust FedEx unless you have no need for it to arrive on time. What a joke. Now it's fingers crossed that FedEx doesn't lose my parcel on its journey back to original shipping point.
Update: So FedEx fails to implement my return to sender request stating that no changes can be made once shipping process has started. Wait what?! You charge me an obscene amount of money for overnight delivery, fine... cost of fuel blah blah blah... get it. But YOU fail to deliver on time, I am no longer at delivery address FOUR DAYS later since I had travelled to a funeral for the weekend and now you say too bad for me, need to pay new shipping charges to resend. Might as well fly back and get the suitcase myself! NEVER AGAIN will I use FedEx. Never.
Tip for consumers:
Do not use FedEx if you need something delivered within a short window.
Products used:
Paid premium fee for overnight shipping and parcel dod not make it on time.
Chantal M.'s review of FedEx earned 15 Very Helpful votes
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Okay company. Terrible customer service. Told me I was transferring to a supervisor and was not....
