Chantal C.

When booking, this site is tricky and makes you pick a seat to seemingly complete your reservation. They charge an extra $14.95 for this. I called customer service to reverse this charge. (By the way, they always tell you its only 5 more minutes to wait to speak to a supervisor. 40 minutes later.) Well here it is 2 months later, no refund yet. The invoice provided BY Justfly shows the seat charge still there, however, their system shows a refund was made so they want proof that they did not make the refund! Their own Itinerary shows the total price with seat reservation, but customer service goes by their system! So not only do i have to show Justfly their own invoice, but my detailed checking account statement with all my personal information and charges! A notarized statement from a banker that the credit is not on my statement, and send this all to an email for investigation by them. What a farce! Turned out I could have gone directly to Jet Blue site for a CHEAPER fare for the same flight! Terrible customer service, a website that tricks you into more charges, a Walt Disney production to get a $15 refund from their error! DO NOT USE THIS VENDOR!