I am an agent helping people apply health plans via healthcare.gov.
I have a client who has a dependent but only applies health plan for herself (for 3 years now). This year her son changed his name, and I couldn't remove her son with old name and add him back with new name. I also tried to remove the automatically generated 2019 application, but I couldn't. WTF!
Over $billion taxpayers' money was spent on thus bad website. Totally waste taxpayers' money!