Chanel S.

I purchased an item on Poshmark. I felt safe because they said they would not release my money until I received the item and I was satisfied.

Well I wasn't satisfied because it didn't fit. I asked for a return because it wasn't something I could wear.

After about 6 days Poshmark sends me an email:

We have reviewed the case you submitted for order "Home + Femme Coco Chanel Sweater". Unfortunately, this case does not qualify for a return because:
- Unfortunately, Poshmark does not support returns based on fit
- Moving forward, we suggest asking clarifying questions such as exact measurements before purchasing
- Welcome to relist in closet

IT IS CLOTHING. The only way to know if something will really fit YOU is to try it on! So no matter how many questions I could have asked the seller it still would have been an issue with will it FIT ME.

I wear s size medium to small in all other clothing. I purchased a medium. The way this runs I would have had to get a Large to Extra Large.

But regardless, they are in the gently worn/used clothing business. NOT having a way to return items based on fit is unacceptable.

Oh they did say I can resell it. WHY would I trust this website again? I would not.

I have filed a complaint with the BBB and I will be contacting my credit card company.