CHANEE S.

I went to Things Remembered Macomb Mall in Roseville today with my mother around noon. We both placed orders and was told it would be between 4-6 hours and they would call when it was ready. I waited but did not recieve a call. About 7:40 P.M I called the store since I was in the area and asked was both orders for me ready. I was then put on hold and a young lady came back to the phone and repeated the names and told me that the orders were indeed ready. Not even five minutes later I walked into the store to retrieve the orders. The male associate asked me to repeat the names several times which I did. I spotted one order myself and pointed it out to him. He then searched for the other order and could not find it. I asked was everything ok because I had just called and was insured that the order was ready. He said In a hostel tone what more do you want for me I am looking for it. I replied I would like for you to find It please because you all just told me it was here and ready. I then asked how can we rectify the situation because I am about to be late to pick up my daughter. At this point I had been in the store about thirty nine minutes. He said well you just going to have to come back, an if you don't want to do that I don't know what to tell you. I said sir i can not come back. He said well I do not know what else to tell you, he threw my receipt in the air and said he was done talking to me. I said that's fine I still need my refund at this point. He told me that I was F$$$$$$ crazy and that I need to leave. I asked for the manager and asked her if this is how they treat all of there customers. Her reply was you are both grown and I can't tell him what to do. She stated what do you want me to do fire him. I said I did not ask you to fire him I am asking you to ask him to stop talking to me the way he is talking to me. I stated so you are going to continue to let him be rude to me? She walked away from me and continued to help someone else all while he is still talking rudely to me and telling me to get out the store. I then stated i am done with your crazy $#*! get the f$$$ on some where.I asked for Corp number he told me to find It myself. I was not even talking to him I was speaking with someone else at that time. The whole time the nice young lady was trying to assist me with the refund the gentleman was still screaming and hollering at me.Another associate who begin to start my refund. She apologized on behalf of the non caring manager and the beyond rude associate. I still did not get an apology from the other two that caused a scene and embarrassed me in front of other customers. I have never been so embarrassed as a customer in my life.