Chancel B.

I have used AnyVan once before, and had no complaints. Unfortunately, this time was not a great experience. The day before my move I was expecting my allocated time-slot and tracking information, which I did not get. I then contacted customer service who said 9am. Great. I got up early and everything prepared. I rang the driver just after 9am and double-checked as I still had no tracking information. Despite the name being Muhammad, a lady picked up, and after I mentioned the word 'van' she hung up. Then I rung again and I was told I had the wrong number and he doesn't drive a van anymore. AnyVan had no explanation for this. Luckily, they were able to send a replacement who were great but they were explaining how they barely got any money despite me paying a small fortune. Anyway, I've cancelled my future bookings with them.