The customer service is terrible. I order 2 kits 4 years ago for a hayabusa and one kit recently quit working. I had to order another kit for replacement. The kit looked identical to the previous kit I had ordered online. Upon arrival the new kit was white in color and quite a bit larger. After speaking with Customer service they said that this ballast was a newer model/better and no longer stocked the old kit. They had not had time to update there website with accurate info/pics. I decided to keep the kit and customer service lady said they would refund 10% of the price of the kit back to me. 3 months later still waiting on that refund and have stopped answering any of my calls... Please see image below the ballast on the right is original and what was advertised.