Chad G.

I ordered from Onlinecarstereo.com because they had what I was looking for in stock and as part of their normal inventory. Upon placing my order, confirmation email sent out automatically, and then two days later I got the shipping notification. The down side, is that I received an email stating that half of my order was "Special Order Only", and would ship at a later date. When I asked about this I received no response. Couple of days later I reached out to their customer service asking about the other half of the shipment. No response. Then they sent me a "How did we do?" email as though their customer service actually did something when no one had reached out to me. I gave them the lowest rating I could give. Within 15min of that review finally got someone to reply to me.

Here's the best part, the items I ordered weren't special order only, they were showing in stock on their website, and yet still they didn't know why it hadn't shipped and stated it was likely due to lack of inventory. Okay, I get that, annoyed by the lack of response (Even an automated message), but I understand online isn't always right. I was told they'd receive the product the following Mon/Tue and that I would get a shipping confirmation mid week. End of the week, I reach out by phone, and they don't know why it hadn't shipped... again. Few minutes on hold and they said I'd be getting a shipping notification shortly for the rest of my items.

Just close shop. Seriously, I could do it better using Amazon marketplace, and make sure that my customer's at least got an automated response with an expected response time so they aren't left hanging. Shipping and operations can be hard but to let something slip when the customer has been reasonably following up is ridiculous and shows that Onlinecarstereo.com hasn't adapted to the times. From what information I got, the truck arrived Mon and everything inventory was updated Tuesday, I would have expected to ship those orders Wed at the latest, but the fact I had to call in and your guy Gio only ships it after being reminded is just painful to experience. Next time I'll stick with Amazon and Crutch Audio, at least I can get the most basic of customer service from them, and I'm not left wondering if they ran off with the rest of my money or if they'll ever ship my order.