Never again would I spend another Penny here... once you make an order oh, then that's it there will be no more communication from Jostens... they try to direct all questions to the school, who has no idea... I was just reading that your books were dropped off at the school in October without any email to let the customers know... it is now may and still nobody knows what the heck is going on... I just kind of feel like they should be dealing directly with their customers instead of the schools, considering it is their money they are receiving and not from the school... arrogant terrible place with very low reviews, but yet they still have all of the contract with the schools... I guess once you have a monopoly on something you don't have to care about customer service no more... do not waste your time or money here, they do not appreciate their customers