Chad B.

I wish I would have spent a little more time reading reviews before I bought anything from this company. Purchased two costumes, one arrived within a few weeks and the other was apparently stuck at the China post office. Or so their tracking says so. I contacted this company and "Alice" told me she would check on it. Of course nothing happened and I later got an email from "joecool1681" that my order was still processing. After a month, I filed a claim with Paypal that I didn't get my shipment. They denied the claim. I called Paypal frustrated and was going to close my account but after finally connecting to a person, he said that if a tracking number is shown then they always decide in favor of the seller. He said I needed to change my case to a missing item case. He did this for me and said I would receive a refund within the week. I checked back a few weeks later and they have again denied the claim and settled in favor of the seller. I'm done with Paypal at this point. Any payment processing company that sides with shady businesses such as this does not deserve to have my business. I'm on hold now (again) with Paypal and will be cancelling my account. $215 and about 3 hours of my life wasted. BEWARE!