C H.

First, I've experienced the worst over the phone customer service ever existed and I have told their representatives that too. The customer service can not cancel the order that you made online and will tell you to cancel online at their website. So, I didn't know what they do exactly as a customer service.

Secondly, in store representatives are sometimes rude and ignore customers. I've called their store in Sherman Oaks and was put on hold for 15 mins until I hung up and called them again. The manager spoke to me like nothing happened and made excuses for the girl that had put me on hold.

Thirdly, the quality of the clothes are not worth the pricey tag. Even when you get it on sale, its still not worth buying. I washed a shirt and immediately wanted to hang dry, I discovered that it shrunk badly and the stitches came out like it had been ripped. The jeans that I bought for $29.99 (on sale) the stitching at the crotch came undone. So, now what?

Lastly, I found that some of Zara's clothes they sell at a high price are sold 3 times cheaper at a online retail store in China. Exactly the same. I attached the pictures to backup my story.