C F.

I used them to sell my entire CD collection. The prices quoted are ridiculously unfair but I accept they are a business and it was my decision to sell. The convenience of a courier pick up was what swayed me.

They had 426 CDs from me and were collected by Hermes on the agreed day (note they give you a 12 hour window for pick up so you will need to spend the day waiting)

After 7 days - that's how long Hermes take to get them to Music Magpie. It is not as quick as they pretend on the ads - I was contacted saying 7 of the CDs were missing. 7. Out of 426. It came to less than a fiver. I couldn't be bothered to argue and accepted payment minus 7 though on the feedback I did say there was no way 7 were missing as it was my entire collection. To their credit they gave the additional few pennies after receiving this.

The second time I had a few DVDS, games, books, etc that I would normally give to charity but since we are in lockdown I thought I would use Music Magpie again just to de-clutter.

Hermes were fine (except the aforementioned 12 hour window) and a week later Music Magpie emailed and said my payment would go through the next day as they received my parcel before 2pm. EIGHT days later and after me chasing it daily they have finally coughed up. No explanation as to why it was late, no apology. Just standard email responses of they were looking into it.

It's just not good enough that twice now something that is advertised as next day payment and so simple really isn't.