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Celeste R.

Contributor Level

Total Points
83

1 Review by Celeste

  • Wanelo

9/28/16

I ordered some makeup and after almost a month it still didn't come. I asked for a refund and got an email saying it was refunded yet my bank account is still empty. It said it may be returned in wanelo credits which is so dumb. I never got wanelo credits either for my refund.

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Monica A. – Wanelo Rep

"Hi Celeste! Thank you for reaching out to us and I am sorry to hear the item you ordered never came. In the case that the item you ordered was a top seller, it is possible the inventory sold out quicker than the store could update the listing. If that happens, refunds typically show in your account within 7-10 business days. If you still don't see the amount reflected on your bank statement today, please send us a private message and I would be able to escalate
This for you right away. Thank you so much!

Celeste Has Earned 3 Votes

Celeste R.'s review of Wanelo earned 3 Very Helpful votes

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