I ordered some makeup and after almost a month it still didn't come. I asked for a refund and got an email saying it was refunded yet my bank account is still empty. It said it may be returned in wanelo credits which is so dumb. I never got wanelo credits either for my refund.
"Hi Celeste! Thank you for reaching out to us and I am sorry to hear the item you ordered never came. In the case that the item you ordered was a top seller, it is possible the inventory sold out quicker than the store could update the listing. If that happens, refunds typically show in your account within 7-10 business days. If you still don't see the amount reflected on your bank statement today, please send us a private message and I would be able to escalate
This for you right away. Thank you so much!