CEE C.

Returned my dress and they refunded me for my lower price item. I bought 2 dresses, i wrote on the return card the item description and everything required. Once they received the package, i checked that they sent me the gift card and funds listed. However, their returns department did not check the item or the card itself because they refunded me for the wrong dress. The only possible explanation is the clear packaging the items come in, i put in the wrong clear plastic wrap - but regardless of the fact, the dress in the packaging is WHITE and not RED. And i hate receiving the generic emails they reply with, its useless and no help at all. Lastly, they asked for proof of return. WHAT?! You clearly received it anyways so why do you need proof. NO i did not take a picture of the item i was mailing out. JUST REFUDN ME WHAT IS OWED. HOLY SH. T. -.-