There's is no customer service. You will never get a response. I ordered a bed over a year ago and never received it. I've emailed every month and no responses. They finally responded a couple months later after first email and told me they would reship it. Never got it. They replied again months later stating they have never received any emails from me and that it was delivered and I had to show proof that it wasn't from post office. If you check tracking it doesn't show it was ever shipped so the post office can't look anything up. Since there is no phone number to call I contacted the Better Business Bureau and they were unable to get a response as well. Ive never given a bad review ever in my life but this is just unreal! I really do love the beds and just want my order! When you click the review button on order email it doesn't go anywhere. A live person to talk to would be nice.