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An ecommerce venture founded by members of the serially-bankrupt DeZengremel family. We bought a hospital bed 10.29.2015, delivery and set up promised within two weeks. On the phone, I explained that we needed it quickly because a 101-year old uncle was falling out of bed. Three weeks of false promises later, they ceased responding. We tried to rent a bed and found that we could purchase one and have it delivered and set up immediately, so we cancelled the emedstores order.

They always show the bed as "Product in Stock." It isn't –in response to a customer complaint at www.bbb.org they admit being a drop-shipper. They always promised "ship tomorrow." It didn't. After we cancelled, they shipped it to the folks who provide the "white glove" delivery. On November 30, we heard from them and told them that the order had been cancelled before it was shipped to them – this was nine days after we took delivery from a local store. Emedstores.com are not responding to my requests for a refund for the bed that was never delivered.

Their online reviews for the ordered product show 48 reviews; 44 have 5 stars and 4 have 4 stars - not one complaint about delivery. Not even Apple and Dell Computer get those high marks. They appear to be suppressing negative reviews, falsely writing their own positive reviews or both. Independent sites show many complaints exactly like ours: weeks-long delivery delays, missing or damaged goods and misrepresentations by the seller. See: shopzilla.com (47% negative reviews), Facebook (nearly all negative reviews) and BBB.org complaints. On BBB, their responses are scripted, phony and evasive.

Etail Medical LLC dba emedstores.com was formed several months after Rob DeZengremel's second bankruptcy, listing over $14 million owed to hundreds of creditors. His assets were listed at under $1 Million, including his $760K residence at 5156 Rialto Drive, Parker, CO *******.

The CO Secretary of State shows Richard Alan DeZengremel, Sr. As the founder and son Rob as Agent for Service. Richard and wife Kathleen Ann DeZengremel moved from Colorado to Florida to file bankruptcy, discharged in 2011. They listed just $4009 of personal property. They falsely omitted their ownership interest in emedstores as an asset on their bankruptcy petition, and showed no income from it. They live in Prescott, Arizona.

The family, including Tom DeZengremel and wife Erin DeZengremel were also involved in the big family bankruptcy of Gately's LLC in Colorado. That petition listed "insider payments" of about $1.3 Million to various owners and their affiliates during the 1-year period preceding the filing including: $#*! DeZengremel, Rick DeZengremel, Erin DeZengremel, Rob DeZengremel, Tom DeZengremel. The 75% owner of Gately's LLC was Gately's Group LLC, controlled by Tom, $#*! and Rob. According to posted web reviews and their bankruptcy schedules, the Gately's ecommerce empire included sales of golf equipment, furniture and other things on various web sites: gatelys.com, usgolfsupply.com, vitaclassica.com, hometanningsalon.com.

I found 5 individual DeZengremel bankruptcies and one entity bankruptcy. They now target elderly and infirm folks who have credit cards and sell through many web sites, including: emedstores.com, emedhospitalbeds.com, emedscooters.com, emedramps.com.