When prime initially started it was wonderful that you could order things with free shipping and receive whatever you order within 2 days. Not only have they raised the prices for prime, now it takes at least a week to receive your orders, and they don't care how they deliver them to us(broken, spilled, torn, not at all, etc.). And customer representative are no help because they don't care. Calling about shipping too many times will get your items delayed even longer, WITH PRIME. AND I HAVE BEEN A MEMBER FOR OVER 7 YEARS.