Cat s.

They arrived at my property at 9:25, after a few minutes the engineer did a private call and I had to tell him to stop as im paying by the hour. I told them clearly what needs to be done and he wasn't prepared and lost time again getting the things from the car I already told them before. He finished the job around 10:25, but spent another 10minures writing a report I never saw. I was charged £180 for doing nothing in the end except noticing that my pipes were bent. This job coukd have been done easily in one hour but they stretched it on purpose and with private calls! Then they offered a 10% discount but the joke is this discount already was agreed when I booked the appointment. Very rude company! Avoid by all means