cat m.

I loooove forever 21 but since ordering online and having to deal with customer service is changing my whole perception of them.
I placed an online order and my stupid auto fill put in my cousins name instead of mine since it was associated with the shipping address I used to use but I am currently out of state so was going to pick up at a store location, anyways I called customer service and they said it will just sit in the store and after 10 days of nobody picking it up it would shipped back to warehouse and I would be given a full refund.
Well 10 days came and went I also waited another 2 weeks just to give them time and NO REFUND, I called and spoke with customer service which are sound like their not from the united states but was told they don't know what's going on and if I want I can call the store myself and ask them to ship my stuff back to their warehouse smh what kind of bull$#*! is that and to wait 5 more days to see if the store ships it back and to call back.
I called back today and heard 2 different stories from 2 different people and again to wait because my order is still sitting in the store. I then asked to talk to a manager and of course they were all "busy"
I have been waiting over a month for a refund. I am not rich I do not have the luxury of waiting on my money like that.
Their customer service is bull$#*!!