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Cathy V.

Contributor Level

Total Points
80

1 Review by Cathy

  • Zazzle

12/28/16

I cannot review the product yet because I am still waiting for it to be shipped. I placed my order on December 15th with an it's not too late type of promo code and paid extra for express shipping for delivery on December 23rd because it was important to me to have the gifts available for Christmas day and available for use this week. It is now December 28th and my order is still in the "making" process. I emailed Zazzle and got a blanket response that I can expect to be contacted within 1 - 2 business days. I have not received any courtesy notices that my order was not going to be shipped on time. Nor did they give me a revised delivery date. That is why I have given a 1 star rating. If you need an order by a specific date, be cautious, as in my experience their estimated delivery is quite unreliable.

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Zazzle S. – Zazzle Rep

Hello Cathy,

I am so sorry to hear you have not yet received your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. We'll be reaching out to you directly via e-mail.

We look forward to assisting you further!

Thank you,
Christine

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